7. How active was your representative:
Was the customer asked if they had other subjects or issues they would like to discuss?
Were they offered alternatives or potential solutions to repeated issues?
8. Does the issue call for further actions? Do your internal processes need to be audited?
How to Improve Grocery Shopping Experience
Exceptionally good customer service is the one thing that can set you apart from your competition and make your customers return to your store over and over again.
Happy customers are likely to share it with others, too, acting as important advocates for your store. Studies show companies who pay special attention to customer service also enjoy higher employee retention rates. For all of these reasons, integrating great customer service as part of your overall strategy is guaranteed to pay off.
Utilise Naveo to Provide the Best Online Grocery Shopping Experience
Naveo Commerce’s Connected Commerce grocery software is the perfect end-to-end solution for large chain grocers who are looking to improve or begin their journey in eGrocery.
Within our system, grocers can apply suitable grocery substitution rules to match their customer promise.
Following this, our solution includes an in-store picking application that offers voice assisted technology This allows staff to efficiently and easily select not only the initial item, but also be informed of an appropriate item to sub in or out for the out-of-stock item.
After this, items are packed, despatched and delivered.
If you would like to demonstrate any of our amazing grocery technology, please do not hesitate to request a demo.