D2C eCommerce: Finding the Right Solution For You
26 April 2021
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If you’re considering going direct to consumer (D2C), this fact sheet will help you decide which D2C solution is the right fit for you.
D2C eCommerce
Direct to Consumer eCommerce
Your Naveo multi-channel, multi-marketplace D2C offer puts you exactly where you most need to be – in your customers’ eyeline.
Talk to us today
To start a conversation about an upcoming project simply contact us and we’ll set up a call.
Serious about Direct to Consumer (D2C)? Then get serious about your D2C strategy.
Tired by the limitations of handing profits over to wholesalers, distributors and retailers? Fed up with your brand being misrepresented? Looking to dial back the costs and forge better relationships with your customers?
Compelling reasons to go D2C
There is a long list of reasons more and more brands are going D2C.
The potential for new markets, better margins, brand evolution, direct relationships with your customers and their data, personalisation, more informed product research, cross-selling and upselling opportunities… the prospect of D2C keeps getting better.
Amazon has nearly 100 own-label brands selling direct to consumers. If you’re serious about D2C then you need to be serious about your D2C strategy.
B2B to D2C. Made Easy.
Unified Commerce
Advanced end-to-end eCommerce for every segment of your business. All in one place. From B2B, B2C, D2C and everything in between.
Boost your Brand Loyalty
Give your customers what they want and provide the tools to increase sales revenue, manage orders and improve customer service.
Seamless Integrated Order Management
eCommerce, Order Management and systems integration to connect your CRM, payment processing and logistics.
Expand into New Markets
Take advantage of our experience and technology to sell and market your products into new territories.
Multichannel, Multimarket & Multilingual
Create localised content and personalise products for local markets and segments. It’s all covered in one system.
Keep your Delivery Promises
Process thousands of orders daily and still offer next-day / same-day delivery, click-and-collect and simple returns.
Three mission critical ways we help you make a profitable shift from B2B to D2C:
End-to-End eCommerce
- Complete eCommerce engine helping you go to market fast. Create content, products and campaigns - at pace. Spend less time on technology and more time on your eCommerce strategy.
- Flexible eCommerce of all your segments - Advanced eCommerce tools for business to consumer (B2C), business to business (B2B), and direct to consumer (D2C).
- Mobile-First: Content is mobile responsive across all browsers and devices.
- Multi-site - Whether you just need to launch your primary site in a new region or operate entirely independent brands, you can do it all from one platform.
- Content Management makes it easy to organize, track and publish your content. Personalise content based on their journey, and track the performance of assets with specific groups to maximise impact.
Integrated Order Management
- Near window delivery: Process thousands of orders daily and still offer next-day / same-day delivery, click-and-collect and simple returns.
- Accurate, real time order visibility: Real-time view of multichannel orders (B2B/B2C/B2B2C): From sales reps, call centre, retail stores to your online marketplaces. It’s all covered in one system.
- Complete system overview and accountability: Integrate POS, Ecommerce, online marketplaces, shipping and 3PLs.
- Efficient warehouse processes that save time and money: Agile automated warehouse workflows that process high volumes of low quantity/value order quickly and efficiently - pick/pack/despatch.
- 72% of customers are “likely” or “somewhat likely” to shop more with an online retailer that makes the returns process easier. D2C returns rates are considerably higher than B2B so a streamlined returns handling process is essential.
Logistics that Scale with You
- Third Party Logistics Integration - Avoid the cost and complexity of managing your own warehouse: Third Party Logistics (3PL) integration that allows you to use the expertise and efficiency of an outsourced fulfilment partner.
- Using a 3PL may be a quick, first-step to going D2C. However, over time 3PLs will often be too expensive to justify the cost as you scale. To improve your profitability online, you may need to think about bringing these operations in-house. As part of our end-to-end solution, Naveo also offers an ERP or warehouse management module. These components can be independently deployed - as and when you need.
- Designed to scale with you - You can rely on us to keep up with your growth. New features, system upgrades and performance improvements as part of our on-going support and maintenance packages.
FACT SHEET
19 Steps to Direct-to-Consumer Success
We’ve outlined the top 19 questions you should ask when making the move to a D2C model. It’s a practical guide that covers everything you need to consider before going direct – from people, processes and tech.
Other Brands that Trust Us
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