D2C eCommerce

Direct to Consumer eCommerce

Your Naveo multi-channel, multi-marketplace D2C offer puts you exactly where you most need to be – in your customers’ eyeline.

Serious about Direct to Consumer (D2C)? Then get serious about your D2C strategy.

Tired by the limitations of handing profits over to wholesalers, distributors and retailers? Fed up with your brand being misrepresented? Looking to dial back the costs and complications of ‘outsourcing’ your online merchandising?

Compelling reasons to go direct to consumer

There is a long list of reasons more and more brands are going D2C. 

The potential for new markets, better margins, brand evolution, direct relationships with your customers and their data, personalisation, more informed product research, cross-selling and upselling opportunities… the prospect of D2C keeps getting better. 

Amazon has nearly 100 own-label brands selling direct to consumers. If you’re serious about D2C then you need to be serious about your D2C strategy.

Three mission critical ways we help you make a profitable shift from B2B to D2C:

Integrated Order Management

  • Near window delivery: Process thousands of orders daily and still offer next-day / same-day delivery, click-and-collect and simple returns.
  • Accurate, real time order visibility: Real-time view of multichannel orders: From sales reps, call centre, retail stores to your online marketplaces. It’s all covered in one system.
  • Complete system overview and accountability: Integrate POS, Ecommerce, online marketplaces, shipping and 3PLs.

Warehouse Management

  • Efficient warehouse processes that save time and money: Agile automated warehouse workflows that process high volumes of low quantity/value order quickly and efficiently - pick/pack/despatch
  • Reduce stock holding volumes and costs: Procurement and replenishment systems - mobile real time stock integrity tech and Web services that speak to the back office
  • Streamlined returns handling that saves time and money: 72% of customers are “likely” or “somewhat likely” to shop more with an online retailer that makes the returns process easier. D2C returns rates are considerably higher than B2C so a streamlined returns handling process is essential

Third Party Logistics Integration

  • Avoid the cost and complexity of managing your own warehouse: Third Party Logistics (3PL) integration that allows you to use the expertise and efficiency of an outsourced fulfilment partner.
D2C eCommerce REPORT

D2C eCommerce:
Rise Above Disruption with D2C eCommerce

In this 32-page report, you’ll learn how established brands are adopting a D2C eCommerce model. Success stories from Nike, Glossier and Farrow & Ball. Plus, how to safeguard your position in the market.

Download now

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