Customer Success Manager
Naveo Commerce, formerly known as Digital Goodie offers you a chance to work in an inspiring and fast-growing company that is changing the way we all shop and interact with stores. Together we are building world-class software for online retail in close touch with our local and international customers.
We are looking for a Customer Success Manager to join our Customer Success team. We focus on delivering the right solutions to customers, with the highest quality in the shortest sustainable lead time. The Customer Success Manager ensures excellent customer service, maintains strong relationships with customers.
If the following sounds good to you, you will fit in our Naveo team:
- We have an Agile culture and we like working with latest technologies
- We value human interaction, relentless improvement, and learning over rigid processes and controls
- We are proud of the product we are creating
- We love learning and helping others learn as we grow in tech
- We believe that it is important to be able to truly be yourself at work
Your responsibilities include:
- Onboarding & launch coordination
- Ownership of continuous development work for our customers
- Release coordination in collaboration with Release Manager & the development team
- Communication between customers and internal & external stakeholders
- Risk management & budgetary oversight
You could be what we are looking for if:
- You have a strong customer service mindset
- You have experience in project management, account management or service management
- You are experienced in working with external customers
- You thrive in complex environments and are capable of balancing priorities from multiple stakeholders
- You learn fast and adapt to a changing environment
- You are fluent in English. Other language skills are considered a plus
Apply now
If you think you’d make a great Customer Success Manager send your application and CV with your salary expectation to careers@naveocommerce.com.
The Perfect End-to End eCommerce Partner
For retailers – big and small – for whom success depends on growing online, we provide the perfect End to End platform: a cloud-based SaaS solution, with Headless commerce engine, OMS and Fulfilment technology. The solution is ideal for retail, SMBs and Enterprise across all vertical markets.
With over twenty years heritage in technology implementations, we take pride in helping our customers achieve long term benefits from the solutions we provide. We can do this, because we’ve done it before, for people just like you.
Our partnership with Magento and Episerver will continue as a core consulting arm under Maginus, a Naveo Commerce brand.
